Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Cosmobet. By accessing our website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our services. We encourage you to read this document carefully and to keep a copy for your records.

1. Introduction and Definitions

Cosmobet is operated by Santeda International B.V., a company duly registered and incorporated in Curaçao under company registration number 151296. We are licensed and regulated by the Curaçao Gaming Control Board under licence number OGL/2025/4887/5353, which authorizes us to provide online gambling services in accordance with applicable laws and regulations. Our registered office is located in Willemstad, Curaçao.

Throughout these Terms and Conditions, certain words carry specific meanings that are important to understand. The term "Platform" refers collectively to our website at www.cosmobet.com, our mobile applications, and all related services and features that we provide. "Services" encompasses all gambling, gaming, and betting activities available through our Platform, including but not limited to casino games, live dealer games, sports betting, and virtual sports. "Account" means your personal Cosmobet account through which you access our Services. "You" and "your" refer to any person who accesses our Platform or uses our Services.

These Terms and Conditions should be read in conjunction with our Privacy Policy, Responsible Gambling Policy, and any specific rules governing particular games or betting markets. In the event of any conflict between these documents, these Terms and Conditions shall prevail unless the specific document explicitly states otherwise. We reserve the right to modify these terms at any time, and your continued use of our Services following any changes constitutes acceptance of the revised terms.

2. Eligibility and Registration Requirements

The services provided by Cosmobet are intended exclusively for adults who are legally permitted to gamble in their jurisdiction. You must be at least eighteen years of age to create an account and use our Services. In jurisdictions where the legal gambling age is higher than eighteen, you must have reached that age before you may participate. We take our obligations regarding age verification extremely seriously and will take all necessary steps to prevent underage gambling.

By registering an account with Cosmobet, you represent and warrant that you are of legal gambling age in your jurisdiction, that you are legally capable of entering into binding contracts, and that your use of our Services does not violate any laws applicable to you. You further represent that you are not a resident of any jurisdiction where online gambling is prohibited or where we are not licensed to operate. Countries from which we do not accept players include the United States, Australia, France, Spain, Italy, and certain other restricted territories as listed on our website. It is your responsibility to ensure that your use of our Services complies with all applicable local, national, and international laws.

Certain individuals are prohibited from using our Services regardless of age or location. Employees of Cosmobet International Ltd and its affiliated companies, along with their immediate family members, may not maintain player accounts except under specific circumstances approved in writing by management. Professional gamblers, individuals who have been excluded from gambling establishments, and persons acting on behalf of third parties are also prohibited from using our Platform. We reserve the right to refuse registration to any applicant and to close any account at our sole discretion.

The registration process requires you to provide accurate, complete, and current information about yourself. This includes your full legal name, date of birth, residential address, email address, and telephone number. You must update this information promptly if any changes occur. Providing false, misleading, or outdated information constitutes a material breach of these terms and may result in the immediate termination of your account and forfeiture of any funds or winnings.

Each individual is permitted to maintain only one account with Cosmobet. The creation of multiple accounts, whether to circumvent restrictions, abuse promotional offers, or for any other reason, is strictly prohibited. If we discover that you have opened more than one account, we reserve the right to close all accounts, void all bets and transactions, and forfeit any funds associated with those accounts. Duplicate accounts created inadvertently should be reported to our customer support team immediately.

3. Account Security and Responsibilities

Upon registration, you will create login credentials consisting of a username or email address and a password. These credentials are personal to you and must be kept confidential at all times. You are solely responsible for maintaining the security of your account and for all activities that occur under your credentials. We strongly recommend that you choose a strong, unique password that you do not use for any other service, and that you change your password periodically.

Cosmobet offers additional security features, including two-factor authentication, which we strongly encourage you to enable. These features provide an extra layer of protection against unauthorized access to your account. While we implement robust security measures on our end, the ultimate responsibility for protecting your login credentials rests with you. You should never share your password with anyone, and you should be cautious of phishing attempts that may seek to obtain your login information.

If you suspect that your account security has been compromised or that someone has gained unauthorized access to your account, you must notify us immediately through our customer support channels at support@cosmobet.com or via live chat. We will investigate any reported security breaches and take appropriate action to protect your account. However, you will remain responsible for any activity that occurred prior to your notification. We strongly recommend that you regularly review your account history and report any suspicious transactions promptly.

You acknowledge that you are the sole authorized user of your account and that you will not allow any third party to access or use your account under any circumstances. You may not transfer, sell, or assign your account to any other person. Any attempt to do so will constitute a material breach of these terms and will result in the immediate termination of your account. We reserve the right to void any bets or transactions and to forfeit any funds associated with accounts that have been improperly transferred or shared.

4. Identity Verification Procedures

As a licensed and regulated gambling operator, Cosmobet is required to verify the identity of all customers in accordance with anti-money laundering regulations and responsible gambling requirements. This process, commonly known as Know Your Customer or KYC verification, helps us prevent fraud, protect against identity theft, and ensure that our Services are not used for illegal purposes such as money laundering or terrorist financing.

We may request identity verification at various stages of your relationship with us, including but not limited to account registration, before processing your first withdrawal, when you reach certain deposit or withdrawal thresholds, and whenever we deem it necessary based on our risk assessment procedures. The specific documentation required may vary but typically includes a government-issued photo identification document such as a passport, driver's license, or national identity card.

In addition to identification documents, we may require proof of your residential address in the form of a recent utility bill, bank statement, or official government correspondence dated within the past three months. We may also require verification of your payment methods, which could include photographs of payment cards showing partial numbers or screenshots of electronic wallet accounts. All documents must be clearly legible and must match the information provided during registration.

You agree to provide all requested documentation promptly and to cooperate fully with our verification procedures. Failure to provide satisfactory documentation within fourteen days may result in restrictions on your account, including suspension of withdrawal privileges. We reserve the right to suspend or close accounts that fail to pass our verification procedures and to report suspicious activity to relevant authorities as required by law.

The verification process is typically completed within forty-eight hours of receiving all required documentation, although complex cases may take longer. We understand that this process can be inconvenient, but it is essential for maintaining the integrity of our platform and protecting both our customers and our business. Once your account has been fully verified, subsequent withdrawals will generally be processed more quickly.

5. Deposits and Payment Methods

Cosmobet offers a variety of payment methods for funding your account, including major credit and debit cards such as Visa and Mastercard, electronic wallets including Skrill, Neteller, and ecoPayz, bank transfers via standard SEPA and international wire, prepaid cards such as Paysafecard, and cryptocurrencies including Bitcoin, Ethereum, and Litecoin. The specific methods available to you may vary depending on your location and other factors. All available payment options, along with any applicable limits or processing times, are displayed in the cashier section of our Platform.

When making a deposit, you must use a payment method that is registered in your own name. We do not accept third-party payments under any circumstances. This means that the name on your payment method must exactly match the name on your Cosmobet account. Deposits made using payment methods belonging to other individuals, including family members, will be rejected and returned to the source.

The minimum deposit amount is €10 for most payment methods, with maximum deposit limits varying by method and player verification status. Standard verified accounts may deposit up to €5,000 per transaction and €20,000 per month. Enhanced limits are available for VIP players upon request. These limits are clearly displayed at the time of transaction and may be modified at our discretion.

Cosmobet does not charge fees for deposits, although your payment provider or bank may impose their own charges. You are responsible for any such third-party fees. We accept deposits in Euros, British Pounds, US Dollars, and several other major currencies. Funds will be converted to your account currency at prevailing exchange rates if necessary, and exchange rate fluctuations may affect the final amount credited to your account.

All funds deposited into your Cosmobet account must be used for gambling purposes and not as a form of money storage or transfer. We reserve the right to refuse deposits that we believe are being made for purposes other than gambling, and we may require evidence of gambling activity before processing withdrawals. Deposited funds remain your property until used for gambling and may be withdrawn subject to the terms outlined in the following section.

6. Withdrawals and Payout Procedures

You may request a withdrawal of available funds from your Cosmobet account at any time, subject to completion of our verification procedures and any other applicable requirements. Withdrawal requests are submitted through the cashier section of our Platform, where you can select your preferred payment method and enter the amount you wish to withdraw. The minimum withdrawal amount is €20 for most methods.

We endeavor to process all withdrawal requests as quickly as possible while maintaining appropriate security measures. Our standard processing timeline is as follows: electronic wallet withdrawals such as Skrill and Neteller are typically completed within 24 hours; cryptocurrency withdrawals are processed within 24 hours; credit and debit card withdrawals take 1 to 5 business days after approval; and bank transfers take 3 to 7 business days. The times displayed on our Platform are estimates, and actual processing times may vary based on factors beyond our control.

For security reasons, we generally require that withdrawals be made using the same payment method used for deposits. If this is not possible, for example because the deposit method does not support outgoing payments, we will work with you to find an appropriate alternative. In some cases, we may require additional verification before processing withdrawals to unfamiliar payment methods.

We reserve the right to process withdrawals in multiple installments at our sole discretion, particularly for amounts exceeding €50,000. Maximum withdrawal limits are set at €10,000 per day, €50,000 per week, and €100,000 per month for standard accounts. VIP players may have enhanced limits applied to their accounts. Progressive jackpot wins may be subject to alternative payment arrangements, which will be discussed with winning players individually.

Before processing any withdrawal, we review the account for compliance with our terms, including but not limited to verification status, bonus wagering requirements, and any suspicious activity. If we identify any issues during this review, we may delay or refuse the withdrawal pending further investigation. We will always communicate with you regarding any delays and will provide you with an opportunity to address any concerns before taking final action.

7. Bonuses, Promotions, and Wagering Requirements

Cosmobet offers various bonuses and promotional offers to both new and existing players. These offers are designed to enhance your gaming experience and provide additional value. All bonuses are subject to specific terms and conditions that are communicated at the time of the offer, and you should read these carefully before opting in to any promotion. In the event of any conflict between promotional terms and these general Terms and Conditions, the promotional terms shall prevail.

Our standard welcome bonus offers new players a 100% match on their first deposit up to €500, plus 100 free spins on selected slot games. This bonus carries a wagering requirement of 35 times the bonus amount. For example, if you deposit €100 and receive a €100 bonus, you must place bets totaling €3,500 before you can withdraw any winnings derived from the bonus. Wagering requirements must be completed within 30 days, after which any remaining bonus funds and associated winnings will be forfeited.

Different games contribute to wagering requirements at different rates. Slot games contribute at 100%, meaning every euro wagered counts fully toward the requirement. Table games such as blackjack, roulette, and baccarat contribute at 10%. Live casino games contribute at 10%. Video poker contributes at 5%. Certain games may be excluded entirely from bonus play and wagering contributions, and these are listed in the specific bonus terms. Sports betting does not contribute to casino bonus wagering requirements unless specifically stated.

Cosmobet reserves the right to determine what constitutes acceptable bonus play. Irregular playing patterns, strategic betting designed to minimize risk while clearing wagering requirements, and other forms of bonus abuse may result in the forfeiture of bonus funds and winnings. This includes but is not limited to placing equal bets on opposite outcomes, low-risk roulette strategies covering more than 70% of the wheel, and using bonus funds on excluded games. We employ sophisticated systems to detect such behavior and will take action where appropriate.

We reserve the right to modify, suspend, or cancel any promotional offer at any time without prior notice. We may also exclude individual players from promotional offers at our discretion. Promotional offers are intended for recreational players only, and we reserve the right to restrict access to promotions for players we identify as professional gamblers or bonus abusers. Only one welcome bonus may be claimed per person, household, IP address, or payment method.

8. Gaming Rules and Bet Settlement

All games and betting markets available on our Platform are governed by specific rules that are available for review within each game or market. By placing a bet or participating in a game, you agree to abide by these rules. It is your responsibility to familiarize yourself with the relevant rules before wagering, and ignorance of the rules will not be accepted as grounds for dispute resolution.

The outcome of all casino games is determined by certified Random Number Generator technology that has been independently tested and verified by eCOGRA and iTech Labs. For live casino games, outcomes are determined by the physical actions of the dealer and the random processes involved in the game, such as card shuffling or ball spinning. Sports betting outcomes are determined by the official results of the relevant events as declared by the governing bodies or official result sources specified in our sports betting rules.

We reserve the right to void any bet or game round that we believe was placed or conducted in error. This includes but is not limited to bets placed at incorrect odds, bets placed after an event has started or the outcome has been determined, bets affected by technical malfunctions or errors, and bets on events where we have evidence of match-fixing or irregular patterns. In such cases, stakes will be returned to the player unless there is evidence of deliberate exploitation of the error.

In the event of a dispute regarding the outcome of a game or the settlement of a bet, our records shall be the final authority. We maintain detailed logs of all gaming activity in compliance with Curaçao Gaming Control Board requirements, and these logs are considered accurate and complete unless there is clear evidence of system malfunction. You may request a review of any disputed transaction by contacting our customer support team, and we will investigate all claims fairly and thoroughly within 14 business days.

We reserve the right to limit, refuse, or cancel any bet at our sole discretion. We may impose limits on individual players, particular betting markets, or specific events based on our risk management assessment. Maximum bet limits are displayed within each game and betting market. Such limits may be applied without prior notice and do not require justification. By using our Services, you acknowledge that we operate a commercial business and must manage our risk appropriately.

9. Prohibited Conduct and Enforcement

The integrity of our Platform and the fairness of our Services depend on all users adhering to certain standards of conduct. The following activities are strictly prohibited and constitute material breaches of these Terms and Conditions. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, permanent ban from our Services, and legal action where appropriate.

You may not use our Platform for any unlawful purpose or in furtherance of any criminal activity. This includes but is not limited to money laundering, terrorist financing, fraud, and the use of proceeds from criminal activity. We are required by law to monitor for suspicious activity and to report such activity to the relevant Curaçao financial intelligence authorities and other relevant authorities. We cooperate fully with law enforcement agencies and will provide information about our customers when legally required to do so.

The use of automated software, artificial intelligence, or any form of bot to interact with our Platform is strictly prohibited. You must personally make all decisions regarding bets and game play. Similarly, the use of any device, software, or technique designed to obtain an unfair advantage over other players or over the house is prohibited. This includes but is not limited to card counting devices, prediction software, exploit tools, and any form of cheating software.

Collusion with other players to gain an unfair advantage is prohibited in all games where players compete against each other, including poker and certain live casino games. This includes sharing information about hole cards, coordinating betting strategies, and any other form of cooperation designed to disadvantage other players or the house. We employ sophisticated detection systems and will investigate all suspected instances of collusion.

You may not attempt to manipulate or interfere with the operation of our Platform in any way. This includes attempting to access areas of our systems that are not intended for public access, attempting to reverse engineer our software, and attempting to introduce malicious code or exploit vulnerabilities. Any suspected security breach must be reported to us immediately at security@cosmobet.com. Responsible disclosure of security vulnerabilities will be appreciated and appropriately handled.

10. Intellectual Property Rights

All content on the Cosmobet Platform, including but not limited to text, graphics, logos, images, audio clips, video content, software, and the overall design and layout of our website and applications, is the property of Cosmobet International Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from our Platform without our express written permission.

The Cosmobet name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cosmobet International Ltd. You may not use these marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Platform are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable license to access and use our Platform for your personal, non-commercial entertainment purposes. This license does not include any right to copy, modify, distribute, sell, or lease any part of our Services or content, nor does it include any right to reverse engineer or attempt to extract the source code of our software. Any unauthorized use terminates the permission granted herein.

The games available on our Platform are provided by third-party software developers under license to Cosmobet. These games remain the property of their respective developers, including but not limited to NetEnt, Microgaming, Evolution Gaming, Play'n GO, and Pragmatic Play. Your use of these games is subject to the terms imposed by those developers in addition to these Terms and Conditions. We do not claim ownership of third-party content and make no representations regarding such content beyond what is required by our licensing agreements.

11. Limitation of Liability and Disclaimers

Cosmobet provides its Services on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. While we strive to ensure that our Platform is available continuously and that all information is accurate, we do not guarantee uninterrupted access or error-free operation. Technical issues, maintenance requirements, and circumstances beyond our control may occasionally affect the availability or performance of our Services.

To the maximum extent permitted by applicable law, Cosmobet International Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services. This includes but is not limited to damages for loss of profits, loss of data, loss of goodwill, and any other intangible losses, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from your use of our Services shall not exceed the amount you deposited into your account during the twelve months preceding the claim.

We shall not be liable for any losses arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, communication failures, power failures, equipment failures, and any other force majeure events. We shall not be liable for any losses arising from errors or omissions in information provided by third parties, including but not limited to sports results, odds, and game content.

You acknowledge that gambling involves risk and that you may lose some or all of the money you wager. Cosmobet is not responsible for any gambling losses you incur while using our Services. You are solely responsible for managing your gambling activity and for ensuring that your gambling remains within your financial means. We encourage all players to use our responsible gambling tools and to seek help if they feel their gambling is becoming problematic.

12. Responsible Gambling Provisions

Cosmobet is committed to promoting responsible gambling and to providing a safe environment for all players. We recognize that while gambling is an enjoyable form of entertainment for most people, it can become problematic for some. We have therefore implemented comprehensive measures to help players maintain control of their gambling activity and to protect vulnerable individuals.

Our Platform includes a range of self-help tools that you can use to manage your gambling. These include deposit limits allowing daily, weekly, and monthly caps; loss limits restricting how much you can lose; session time limits controlling how long you can play; reality checks providing periodic reminders of time and money spent; cooling-off periods from 24 hours to 30 days; and self-exclusion options from six months to permanent. These tools are easily accessible through your account settings and can be activated at any time. Decreases to limits take effect immediately, while increases are subject to a 24-hour waiting period to ensure that such changes are made thoughtfully.

If you believe that your gambling is becoming problematic, we encourage you to use our self-exclusion facility, which allows you to exclude yourself from our Services for a period of your choosing. During a self-exclusion period, you will not be able to access your account, place bets, or receive promotional communications. Self-exclusion is a serious step, and we take all necessary measures to enforce exclusions effectively.

Our staff are trained to recognize signs of problem gambling and to respond appropriately. If we identify behavior that suggests a player may be experiencing difficulties, we may reach out to offer support and information about available resources. In some cases, we may impose restrictions on accounts or require breaks from play even without a player request if we believe such measures are necessary for the player's protection.

We maintain partnerships with leading responsible gambling organizations and can provide referrals to professional help for those who need it. Support is available through GamCare at www.gamcare.org.uk, Gamblers Anonymous at www.gamblersanonymous.org, and Gambling Therapy at www.gamblingtherapy.org. We encourage anyone who is concerned about their gambling or that of someone they know to seek help. Gambling should be fun, and if it stops being fun, it is time to stop.

13. Privacy and Data Protection

Your privacy is important to us, and we are committed to protecting your personal information. Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our Services, you consent to the data practices described in our Privacy Policy.

We collect personal information that you provide during registration, verification, and your ongoing use of our Services. We also collect certain information automatically, including device information, usage data, and location information. This data is used to provide and improve our Services, to comply with legal obligations, and for the other purposes described in our Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We comply with the General Data Protection Regulation and other applicable data protection laws. You have certain rights regarding your personal data, including the right to access, correct, or delete your information, subject to legal limitations.

We may share your personal information with third parties in certain circumstances, including with service providers who assist us in operating our business, with regulatory authorities as required by law, and with other parties with your consent. We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

For more information about your privacy rights and how to exercise them, please refer to our Privacy Policy or contact our Data Protection Officer at privacy@cosmobet.com.

14. Modifications to Terms

Cosmobet reserves the right to modify these Terms and Conditions at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this document and, for significant changes, we will provide notice through our Platform or by email to the address associated with your account. Changes will become effective immediately upon posting unless a different effective date is specified.

Your continued use of our Services following the posting of changes constitutes your acceptance of the revised Terms and Conditions. If you do not agree with any changes, your sole remedy is to discontinue using our Services and close your account. We encourage you to review these terms periodically to stay informed of any updates. If you have questions about any changes, please contact our customer support team.

Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages of our Platform. To the extent that any provision of these Terms and Conditions conflicts with any such legal notice or terms, the specific provision applicable to the relevant part of our Platform shall control.

15. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao, without regard to its conflict of law provisions. Any dispute arising out of or relating to these terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Curaçao, although we reserve the right to bring proceedings against you in your country of residence or any other relevant jurisdiction.

Before initiating any formal dispute resolution process, we encourage you to contact our customer support team to attempt to resolve the issue informally. We are committed to fair treatment of all customers and will work diligently to address any legitimate concerns. Many issues can be resolved quickly and satisfactorily through direct communication.

If informal resolution is unsuccessful, you may submit a complaint to our formal complaints procedure by emailing complaints@cosmobet.com with details of your concern. We will acknowledge receipt of your complaint within 24 hours and will investigate the matter thoroughly. We aim to provide a final response within 28 days of receiving a complete complaint, although complex matters may require additional time.

If you remain dissatisfied with our handling of your complaint, you may refer the matter to eCOGRA, an independent Alternative Dispute Resolution provider. eCOGRA's services are free to players, and their decisions are based on fair assessment of the evidence. You can contact eCOGRA at www.ecogra.org. You may also contact the Curaçao Gaming Control Board directly at www.gamingcontrolcuracao.org if you wish to escalate your concerns to our regulator.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of Cosmobet International Ltd. No waiver shall be deemed a further or continuing waiver of such term or any other term.

These Terms and Conditions, together with our Privacy Policy, Responsible Gambling Policy, and any applicable game rules or promotional terms, constitute the entire agreement between you and Cosmobet regarding your use of our Services. These terms supersede all prior agreements, representations, and understandings between you and Cosmobet.

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations under these terms at any time without notice to you, including in connection with a merger, acquisition, or sale of assets. These terms are binding upon and shall inure to the benefit of the parties and their respective successors and permitted assigns.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us using the following information:

Customer Support
Email: support@cosmobet.com
Live Chat: Available 24/7 on our Platform
Telephone: +356 2778 0500

Legal Department
Email: legal@cosmobet.com

Complaints
Email: complaints@cosmobet.com

Postal Address
Santeda International B.V.
Registration No. 151296
Willemstad
Curaçao

By using Cosmobet, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.